Account Manager

#remote #sales #job

Job Title: Account Manager




03/22/2021 01:40:35

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Sales

Here at Crisp, we value the strength in teamwork, and strongly believe that it’s the key to Crisp’s success. By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity’s diversity of experience and background in order to understand the challenges facing our food supply, so we can solve them together. Come join us, and help build the type of company you’d like to be a part of.

We are a socially conscious, distributed team. We give you the opportunity to solve challenges in the global food industry while living where you’re most comfortable and working in areas where you can help foster and grow the community that you are a part of.

We believe in transparency, diversity, merit and fostering a culture of empowerment, personal impact and career growth. The Account Manager will be on the front lines of Crisp, representing our brand, our mission and our industry-disrupting platform. You are passionate and eager to help our customers utilize Crisp’s data platform.

This is an evolving role with ample opportunity for growth. Whether you are coming from a startup or corporate background, you appreciate how much impact there is to be had in smaller organizations and you relish the ability to shape your own role and the future of the company.

Signs of a great candidate 

  • Interpersonal skills. You are a skilled listener and communicator. You have a strong sense of empathy for others. You know how to inspire customers to get excited about a product. 
  • Collaborative. You will be the first AM in our organization, working alongside a small team of success and support staff. You know that your colleagues’ perspectives will make our customers successful. Similarly, you bring your strengths to the team to help us grow together. You propose ways for us to be more engaged and successful with our customers.
  • Disciplined and reliable.  We are a distributed company and you enjoy the benefits of working distributed while consistently delivering what you have committed to. When you hit a snag, you communicate and reset expectations early.
  • Ambitious, curious, and resourceful. You are comfortable taking the lead on initiatives related to your role. You are innately curious and can get creative to find results on your own when asked. 
  • Appreciative of honest feedback.  You know that the best way to learn and grow is through constructive feedback delivered kindly. You view feedback given to you as an opportunity to learn and strive to do the same for others.
  • Work smarter and harder. You can develop your own processes and solutions to help you succeed in your role. You often identify a problem, create a solution, and bring it to a state of completion – as part of a team or autonomously.  

Crisp’s Account Manager

The Account Manager will be primarily responsible for managing our existing customers. They will be focused on both retention and growth or our customer base. They will work closely with others on the customer success team to mitigate churn and ensure customer feedback gets incorporated into the product.

  • Passion for growth. You are passionate about finding ways to grow the business with our customers. You understand the customer’s specific use case and proactively engage with the customer to offer them the new products that are most relevant to their company.
  • Customer focused. You are the primary point of contact for our customers. You know how to build positive and trusting relationships with customers and you leverage this ability to ensure the customer has the most positive experience possible with our product and our organization. You know how to work successfully with individuals, teams, and organizations. You strive to understand the challenges the customer is facing so you can guide them to solutions within our software.
  • Sales experience.  You have a track record of success in sales. You understand the value of renewals and upsells. You know how to assess what a customer needs and can guide them to the additional products that will help them succeed. 
  • Software as a Service.  You have previous experience supporting SMB and enterprise customers for a SaaS company. You know how to work with individuals, teams, and larger organizations to ensure our product finds a home with our customers. You’re comfortable working with new technology and you can navigate unexpected situations with ease. 

We are building a client services team and company culture of people with a breadth of combined experiences so that we can collaboratively enable our customers to be successful and become the most important piece of technology in the global food industry. There are no hard requirements on specific background, experience or geographical location. Instead we’re looking for individuals that are capable, reliable, and hoping to grow along with us! Do you have strengths you can share? If so, we’d love to hear from you!

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

Please mention that you come from Remotive when applying for this job.

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