Remote Sales & Marketing Jobs

ZSA Technology Labs: Senior Tech Support with a love of email, writing, and details

Headquarters: Kitchener-Waterloo, Ontario, Canada
URL: https://zsa.io

Support is important. Exceptional tech support can be a superpower for a small business. That's why we need you.

About me

Hi, I'm Erez. I'm the guy behind ZSA, a small independent company that's been making high-end ergonomic keyboards for years. We make the award-winning ErgoDox EZ, the Planck EZ, and the Moonlander.

Professionals rely on our keyboards to get work done day in, day out, without pain and with maximum efficiency. When they buy one of our keyboards, they know we'll be there for them for years to come. We offer a comprehensive two-year warranty, but we build relationships with our customers that last long after that.

Our support is entirely email-based. We wrote a little ode to email right on our site. Shopify interviewed me about why support is so important to us.

When most people read "support", their eyes glaze over. They think about call centers, about being on hold for hours, and about a faceless company reassuring them with a recorded message just how very important their call truly is.

We don't do things like that. This is where you come in.

About you

You're a nice person. A kind individual. Not a rockstar or a ninja — just someone who's pleasant to work with.

You're someone who understands that support can be different — that it needs to be different.

 Support isn't a stepping stone for you. You're not after a quick gig in support while you study up for another career. You get the value of deep knowledge and empathy: Support is a destination.

You understand just how important details are, in support and in life. You take the time to read every email. You never get an email from Johan and reply back with a "Hi John". You don't ask the same question twice in a long thread.

You don't shy away from taking executive decisions as you work. Yes, there are procedures, but judgment is above all else. You can look at a situation, ask the right questions (not too many, not too few) and do what's right for the customer.

Maybe you've never done support before, and that's okay: Experience isn't required here, just the right person. You may or may not be a total keyboard nerd — and that's okay, too.

You're looking for a fully remote role, in a company that's been 100% remote from day one. You don't need a system that pays you by the hour and counts your every minute. Bonus if you're comfortable working during North American daytime hours.

Sounds interesting?

If you made it all the way here and this sounds like a good match, let's get the ball rolling. I don't want to see your CV or a cover letter. Our hiring process is based on a series of questionnaires, possibly followed by one or more interviews. We are only able to advance a handful of candidates to the next step, but I personally review incoming applications right from the first stage.

Let's do this! Apply here.
 

To apply: https://weworkremotely.com/remote-jobs/zsa-technology-labs-senior-tech-support-with-a-love-of-email-writing-and-details

Salesflow: Customer Support Rep for SaaS startup 🚀🔥

Headquarters: UK (Oxford & London)
URL: https://salesflow.io/

Title for job board: UK-based software company seeking for a Europe English-speaking Software Customer Support representative

As a growing Software as a service company, we are currently looking for enthusiastic team members to join our Customer Service Department. The successful candidate will be directly responsible for providing an excellent customer experience as well as answering general customer account inquiries -please visit www.salesflow.io

*we are are young company that is pro-office but willing to consider partial remote* Located between Oxford/London - open to relocate. 

                                             Requirements

Communication skills 

  • Ability to communicate clearly and professionally, both verbally and in writing. 
  • Has "thick skin" and is able to handle complaints and unpleasant customers. 
  • Good comprehension skills- ability to clearly understand and state the issues customers present.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers. 
  •  Strong detail orientation and communication/listening skills. 
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Possess a strong work ethic and team player mentality.
  • An amazing sense of humour and wants be part of in-house team  

Computer knowledge/ skills 

  • Some experience working with technical product such as software 
  • Ability to use desktop computer system
  • Excellent typing skills
  • Some knowledge and experience with Ticketing systems, online chats and email handling queries
  • Ability to successfully adapt to changes in the work environment 

Customer focus

  • Excellent customer service skills, including maintaining focus on customer issue in a fast-paced environment 
  • Ability to empathise with and prioritise customers needs 
  • Demonstrate interpersonal skills with diverse customer base
  • Demonstrate ownership to resolve challenging customer issues, escalating when necessary
  • Demonstrate conflict resolution and negotiation skills   
  • Ability to determine customer needs and provide appropriate solution

Problem solving skills 

  • Effective  problem solving skills including decision making, time management and immediate prioritisation of tasks as assigned
  • Troubleshooting, escalation and ticket resolution 
  • Ability to approach problems rationally and logically
  • Action oriented and self-disciplined 
  • Organised and detail oriented
  • Ability to handle multiple customer queries 

2+ years of experience in customer service or help desk capacity required. Some experience with multi-line telephones, online ticketing systems, and personal computers helpful.



Responsibilities

  •  Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. 
  • Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contact.
  • Manage and prioritise multiple concerns
  • organise workflow to meet customer timeframes
  • record details of inquiries, comments and complaints
  • communicate and coordinate with internal departments
  •  Handles issues in the best interest of both customer and company. 
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  •  Responsible for compiling and generating reports as they relate to customer service surveys.
What we offer:
  • Competitive salary
  • Paid holidays
  • Formal training programs
  • Career growth opportunities
  • Super fun and friendly team


The selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.


If interested please send your cv to [email protected]


For more about us, please visit salesflow.io
 

To apply: https://weworkremotely.com/remote-jobs/salesflow-customer-support-rep-for-saas-startup

Drops: Customer Support Specialist

Headquarters: Estonia
URL: https://languagedrops.com/

Hello there!

Do you have a soft spot for profitable companies with a meaningful, globally used and loved product? Would you like to work within a compact, super-capable team in a refreshing work environment? Would you like to work on an application that is changing the way we learn and communicate? Would you like to learn about how technical support works? You might just be the perfect fit for our new Customer Support opportunity here at Drops!

About us:

Our goal at Drops is to ensure effective language learning through a delightful, seamless, gamified experience. We strive to be the #1 app for vocabulary learning and we’re very much on the way there! Our app has been live on the App Store for over 4 years, covering 41 languages, serving 25 million users across the globe and has been featured on both the App Store (App of the Day) and Play Store (App of the Year in 2018). Drops has been featured by TechCrunch, FastCo, Forbes, CNN, Bloomberg, VentureBeat and many more. In short, we’re a tiny but very powerful team spread mostly across Europe, achieving great things the remote way! The founders are involved in everyday implementation, strategy and support, working with the team on innovative ideas to shift the needle in the language learning space.

Check us out and see what you think: http://drops.app.link/

What are we looking for?

We’re looking for a support specialist, focusing on bolstering the relationship with our customers by providing a prompt, professional and warm approach to resolving issues. You’ll have experience using support tools with a focus on automation and providing great service when requiring manual intervention.
  • Solve customer issues via different channels with ensuring customers’ satisfaction and happiness with our products and service
  • Investigate and analyze issues in Drops. Answer how to questions, recommend known technical solutions and research workarounds
  • Take ownership of technical issues and customers problems from the beginning to the end, ensure timely follow-up and satisfactory resolution
  • Assist with keeping internal and customer-facing support documentation up-to-date.
Requirements
  • Have excellent listening skills and an empathetic voice and manner
  • Can judge subtext easily in a conversation, adapt to the customer's message and constantly evolve the tone of voice to meet the needs of our varying customer base.
  • Have the ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer
  • Show composure, resilience, and flexibility as customer needs expand and case volume changes
  • Good at mobile devices, apps and other tech products
  • Are proficient in English (C1-C2)Have experience in customer support and tooling (preferably zendesk)
Having experience in remote working and knowledge of the following languages is a plus: Chinese, Spanish, German, French or Portuguese.

Benefits
  • 🌍  All the perks of remote working
  • 👥  An awesomely compact 23 person team
  • 🧠  Yearly educational allowance
  • 💪  Fitness allowance
  • 💻  High-end Apple hardware and ergonomic accessories
  • 🏖  36 days of holiday per year (including Christmas and other holidays)
  • ✈️  Quarterly team gathering somewhere in the world (Amsterdam, Iceland, Lisbon and Budapest were previous locations)

To apply: https://weworkremotely.com/remote-jobs/drops-customer-support-specialist

ReCharge Payments: Technical Product Manager, API

#remote #marketing #sales #job ReCharge Payments: Technical Product Manager, API Job Description Overview As Product Manager for the API team you will be the key strategic and tactical link to ensure the Platform API team delivers. We’re looking for teammates who are resourceful, dedicated, and passionate about solving challenging problems. This role is for someone […]

AdQuick: Project Manager

#remote #marketing #sales #job AdQuick: Project Manager Job Description We’re looking for a Project Manager to support our engineering & product teams. You’ll be creating & organizing tasks, talking with stakeholders & customers, unblocking engineers, and coordinating design with engineering. You’ll work closely with our Product Managers to support them in executing against our product […]

Designlab: Customer Support Agent

Headquarters: Remote
URL: https://trydesignlab.com

Designlab is looking for our next customer support hire to join our small but extremely capable team and help support our global student and mentor community. In this role your primary responsibility would be to ensure that both our students and mentors have a stellar journey with us. It is a challenging and rewarding opportunity to help make a real difference in the lives of our community. Sound interesting? Read on to see if the role is a good fit for you!.

We're a nimble, product-driven team focused on building the best experience in the world for creative skills training, and thousands of students across the globe have already advanced their skills and changed careers with our help.

Our mission is to empower creators to do the work they love, and this extends to our internal philosophy of how we work. Thanks to our best-in-class product with rave reviews, we’ve built a passionate community of students, mentors and alumni, and we’d like to expand our focus on admissions to hit our next level of scale.


You
  • Have a passion for education, design, and creative work
  • Are excited to create “wow” moments for customers
  • Have exceptional verbal and written communication skills
  • Have demonstrated passion for excellence in providing support to customers
  • Are enthusiastic about learning new skills and creative problem-solving
  • Possesses a pleasant, patient, and friendly attitude
  • Have strong organizational skills, work ethic, and attention to detail
  • Are savvy with computers and technology including helpdesk software
  • Are excited about working on the future of education with a small, talented, mission-driven team

Responsibilities
  • Provide world class service and support in a variety of areas to both students and mentors
  • Professionally and empathetically handle incoming phone and email requests from students and mentors
  • Ensure that issues are resolved both promptly and thoroughly
  • Anticipate student and mentor needs and address them in your communication to prevent the need for future contacts
  • Contribute towards building our community’s ability to serve themselves
  • Serve as an ambassador for the Designlab brand in all communications/interactions
  • Own various operational processes that allow for the smooth running of our platform and courses
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the student and mentor experience

Requirements
  • Ability to work remotely with high speed internet access
  • 1-2 years of customer service experience (phone and email)
  • Working hours will be Central European Time (GMT +1) - you do not have to reside within that timezone but should expect your hours to be as such

Perks
  • Competitive salary and equity compensation
  • Team is 100% remote, work where you want
  • Flexible hours (you set your own schedule)
  • Generous paid vacation policy
  • Health & dental benefits
  • Choose your own Mac setup
  • Work with a talented, mission-driven team on a product that’s innovating in the online education space with thousands of paying customers around the world

How to apply

Apply via our applications page by 18:00 ET on Monday January 11th

We’ll contact you to let you know whether we’re moving forward with your application by the end of Friday January 15th.








To apply: https://weworkremotely.com/remote-jobs/designlab-customer-support-agent-1

Uscreen: Tier 1 Technical Support

Headquarters: Washington D.C.
URL: https://www.uscreen.tv/

Tier 1 Technical Support

We’re looking for an amazing individual to join our technical support team. For this position, we want a true champion: a well-rounded person able to provide our clients with technical support, as well as answer any onboarding questions they might have. Your ultimate goal is to help our clients succeed by proactively providing them with all the technical know-how.

Uscreen is an amazingly diverse, fast-developing video monetization platform and the person joining us will play a pivotal role in our growth. This is a fast-developing industry, and we’ll need our tech support champ to know every detail about our platform to be able to confidently help customers with all technical and general support inquiries.

Our team is incredibly smart, passionate, supportive, skilled, open to learning, and constantly developing. We’re looking for someone who can match that energy.

About the role:

This is a customer-facing role: you will be one of the first points of contact for our clients in order to help them set up their account. From basic items, like video uploads and answering a variety of questions, to more advanced technical issues, like domain name setup / CNAME setup and installing SSLs, you will be providing rounded technical support for both new and existing Uscreen clients. It’ll be your responsibility and goal to provide our clients with solid answers and on-point guidelines that will help them have the smoothest experience possible.

We are looking for someone reliable and eager to work with us long-term. This is a full-time remote position and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team.

Job duties include working in the ticket queue to assist customers with technical support requests.  Being a go-to person for all technical requirements related to support and the platform.  Escalating more advanced tickets to Tier 2; escalating bug issues to the Product Team.  Helping customers with setup and onboarding as needed to help them with the initial few steps of the platform setup via ticket as needed.


Requirements:



Must have:


  • 1+ years in Technical Support experience
  • Experience in SaaS
  • Working knowledge of HTML & CSS
  • A fully functioning workstation and a quiet place to work (with their own laptop or PC)

Must be:


  • Able to comfortably work one of these three shifts: 
  • 2am ET - 10am ET, Thursday - Monday
  • 6pm ET - 2am ET, Thursday - Monday
  • 6am ET - 2pm ET, Tuesday - Saturday
  • Quick to learn and understand our platform, as well as the video and OTT industry
  • Able to work independently
  • Native or near-native English speaker
  • Overall a nice person :) 

Our ideal candidate will also have:


  • Experience working with Intercom or similar
  • Good communication skills, both written and verbal

Benefits:



  • Full-time (40 hours per week) remote job with contract. We want to make it clear that this is NOT a freelance / part-time position you can do in tandem with other professional endeavors
  • Amazing, young, and motivated team
  • 20 paid days off per year (eligible after the first 6 months with the company)
  • Budget for personal development

How to apply:


  • Apply using the link below
  • We review the applications and email candidates who qualify for the second round
  • The qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions
  • After we review the submissions, we will organize a Zoom interview with the successful candidates
Please note that due to the high volume of applications, we are only able to respond to successful candidates.

To apply: https://weworkremotely.com/remote-jobs/uscreen-tier-1-technical-support

The Art of Education University: Product Manager

#remote #marketing #sales #job The Art of Education University: Product Manager Job Description Product Manager | Product Management |  The Art of Education University (AOEU) is seeking a mission-driven, detail-oriented and design-minded Product Manager to help reimagine the AOEU digital experience. The Product Manager will lead all aspects of product development; from concept through to […]