Bilingual Customer Care Associate- Remote

  • Location:
  • Salary:
  • Job type:
  • Posted:
    1 week ago
  • Category:
    Remote Customer Service Jobs
  • Deadline:
    August 25, 2020

#remote #customer #service #jobs

Company: CareerJet

The Bilingual Customer Care Associate is a key position within our growing Preneed Team. As a Customer Care Associate, you will be the voice of Assurant. But, more than that, youll also be a voice of compassion and care.

The Details:

  • Manage inbound and outbound phone calls with our customers, agents, and funeral homes. (70-80 per day)
  • Process documentation and files
  • Review, research, and analyze policy paperwork to ensure all requirements are met before processing
  • Communicate with team members, customers, and funeral homes regarding policy updates
  • Research and process policy maintenance situations and returned mail

Why You Should Consider This Role

  • You love helping and connecting with people
  • Youre a problem solver who likes to think on their feet and enjoy challenges
  • You thrive in a fast paced and changing environment
  • You enjoy being on the phone and are passionate about customer service

What You Will Like

  • The variety of work – every day and every situation is unique
  • Being a part of a high performing, collaborative and supportive team
  • The opportunity to demonstrate your exceptional problem-solving abilities
  • Medical benefits begin on your first day
  • Competitive compensation and paid time off
  • Career advancement opportunities

The Ideal Candidate Will Have

  • Relentless drive to provide exception customer service
  • Excellent bilingual (Spanish) communication and listening skills
  • Strong attention to detail and problem-solving skills
  • Ability to adapt to change and work well in a fast-paced environment
  • Ability to multi-task using technology while handling calls.
  • Minimum high school diploma or GED

What You Should Know About Us

  • Our uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and work with one another
  • We are a Fortune 500 company employing approximately 15,000 people in 21 countries
  • We have over 125 years of experience innovating and adapting to the changing needs of our customers

This position is full-time (40 hours/week) Hours of operation are Monday through Friday from 7:00 am to 6:00pm, with different shift times within our hours of operation. It may be necessary and/or optional, given the business need, to work occasional overtime.

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