The California Calendar Manager is responsible for the overall management of the reporter calendar in the California region. The manager will review the upcoming calendar and assign reporters to jobs taking into consideration skill-set, client preferences, and resource availability. The manager must possess a positive attitude with empathy and excellent negotiating and compromising skills. The manager must be sensitive and reactive to an always changing calendar. The manager must have strong analytical and forecasting skills to plan for fluctuations in the calendar and resource availability. The manager must have strong organizational skills to keep track of reporter/client preferences and restrictions. The manager must be an excellent communicator and work well with all types of personalities.

CALIFORNIA CALENDAR MANAGER ESSENTIAL FUNCTIONS:

  • Regularly monitor and manage reporter availability
  • Analyze and forecast upcoming calendar for hard-to-cover jobs
  • Work in conjunction with the department manager to fulfill last minute requests and changes to the schedule
  • Work with Director of Court Reporting to onboard new reporters and relay coverage and reporter issues
  • Assist with training and mentoring of other department members
  • Available after-hours and weekends for last minute changes to the calendar
  • Seek out feedback and implement changes as needed to increase reporter satisfaction
  • Continue to build/develop rapport with reporters, including attending reporter events
  • Staying up-to-date with reporter preferences
  • Interdepartmental communication: Late lists, reporter availability changes, etc.
  • Planning for fluctuations in calendar and reporter availability
  • Problem solves difficult situations and clients without guidance or oversight
  • Identify and implement department and workflow efficiencies
  • Reviews the notes for upcoming jobs to identify potential hurdles or opportunities to go above and beyond and provide the reporter with the appropriate information
  • Collaborates with other managers/departments
  • Assist colleagues with day-to-day functions: answering phones, scheduling resources, data entry, responding to e-mails, confirming job details, sending out job sheets.
  • Other duties as assigned

CALIFORNIA CALENDAR MANAGER LOCATION:

Fully Remote

CALIFORNIA CALENDAR MANAGER SHIFT:

12:00pm – 8:00pm EST

CALIFORNIA CALENDAR MANAGER COMPENSATION:

DOE

  • At least 3 years of court reporting calendar experience required, with proven ability to manage reporter and client expectations.
  • Experience working with reporters in California is a plus
  • Analytical and problem-solving skills, decision-making skills, good judgment and flexible work schedule.
  • Must have a client service oriented, team-spirited, positive personality
  • Must be able to work in a professional and confidential environment
  • Strong multi-tasking skills
  • Proficient in Microsoft Office

EOE M/F/D/V

PI197657290


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