Customer Care Specialist Part Time (Remote ET)

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Remote Customer Service Jobs
  • Deadline:
    August 25, 2020

#remote #customer #service #jobs

Company: TruTech LLC

Looking for a job that allows flexible schedules in a growing remote culture?

Check out our Customer Care Specialist role! We are looking people interested in part time and flex work schedules to provide excellent customer service all from home.

Join the Customer Care Center of an Industry Leading Wildlife Management Company!

Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.

Position Summary:

The objective of a Customer Care Specialist is to provide excellent customer service and to provide resolution to our callers’ needs in a single call (One Call Resolution) in a professional manner.

This is a part-time and a remote/work from home role.

Duties and Responsibilities:

  • Provide excellent customer service in a professional manner
  • Answer the phone promptly (Hold time less than 1 minute.)
  • Process cancellations and payments
  • Enter data into CRM
  • Create contact logs/documentation
  • Request service credits & refunds
  • Schedule leads and service requests
  • Projects as assigned by management

Qualifications:

  • One year experience in a call center or customer service environment
  • A Teamwork Mentality
  • Knowledge of customer service principles and practices
  • Data entry and verbal skills; type 45 wpm or more
  • Detail Oriented
  • Problem Analysis and Resourcefulness
  • Proficiency in relevant computer applications

A Successful Candidate Will Exhibit:

  • Excellent verbal and written communication skills
  • Exceptional customer service, organizational and analytical skills;
  • Proficiency in Microsoft Office

We Offer:

  • Competitive compensation package
  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards

Candidates must be physically capable of safely performing the following job duties:

  • Perform duties while seated for long periods of time

Further Requirements:

  • High School Diploma required
  • We require the ability to pass a drug screen

Why choose us?

As the industry leader, we value people, progress and professionalism. As a subsidiary of Rollins, Inc., (NYSE: ROL), we are financially stable and exhibiting continued growth. We are proud to announce Rollins, Inc., has been named a Top Workplace by the Atlanta Journal-Constitution.

Learn more about Trutech Wildlife Service and Critter Control Operations.

Additional Context:

Wildlife, Wildlife Removal, Wildlife Biologist, Wildlife Technician, Science, Customer Service, Construction, Repairs, Exclusion Services, Field Service, Field Technician, Estimation, Sales, Marketing, Rollins, Trutech Wildlife Service, Trutech Wildlife Removal, Critter Control, Pest Control, Animal Removal, Veterans, Veteran Jobs

Experience

Preferred

  • 1 year(s): Call center or customer service experience

Education

Required

  • High School/GED or better

Skills

Required

  • Communication
  • Customer Service
  • Goal Achievement
  • Leadership
  • Directing Others
  • Teamwork

Behaviors

Required

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Team Player: Works well as a member of a group

Preferred

  • Loyal: Shows firm and constant support to a cause

Motivations

Preferred

  • Goal Completion: Inspired to perform well by the completion of tasks
  • Self-Starter: Inspired to perform without outside help
  • Job Security: Inspired to perform well by the knowledge that your job is safe

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

eQuest

Check out these remote customer service jobs from CareerJet 👇🏻

%d bloggers like this: