OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.
– Onboard new users and ensure their continued success as NFT traders.
– Provide customer support via Zendesk, Discord, Slack, and Telegram.
– Maintain and promote a vibrant community culture.
– Synthesize insights from community interactions and surface critical issues to the engineering team.
– Audit new collections and projects applying for more visibility on OpenSea.
– Preemptively protect buyers from fakes and responding to reports.
– Keep internal and external informational resources up to date in an environment of rapid iteration.
– Contribute ideas and effort to our brand, content, and community strategies.
Desired Experience
– Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)
– Understanding of and passion for decentralized technology.
– Strong work ethic, hustle, communication, writing ability, and business development sensibility.
– Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them.
– Deep curiosity, relentless resourcefulness, and a growth mindset.
– Perfect comfort with frequent context switching.
– Ability to effectively prioritize tasks in a rapidly shifting landscape.
– Patience for helping out the new and unacquainted!
– (nice to have) Experience leading a community.
– (nice to have) Marketing experience.
– (nice to have) Experience writing HTML.
– (nice to have) Familiarity with WordPress.
– (nice to have) Deep experience using decentralized technologies.

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