Customer Service Associate (Remote)

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Remote Customer Service Jobs
  • Deadline:
    October 14, 2020

#remote #customer #service #jobs

Company: Wheels Labs

Customer Service Associate (Remote)

About Us:

Wheels is a last-mile, shared electric vehicle platform, changing the current landscape in dockless mobility. Our innovative products revolutionize transportation by providing a fun, comfortable, and environmentally friendly ride to reach your destination. Wheels is headquartered in West Hollywood, CA, and is active in cities across the world.

About the role:

This role is for a remote Customer Service Associate on the east coast. Your role will involve addressing customer support questions and issues in a fast and friendly way, and requires attention to detail as you utilize multiple tools to solve problems. The Support Agent will also interact with our Ops teams to coordinate customer requests with efforts on the ground, and relaying customer feedback to help improve the overall operation.

What You’ll Do:

  • Answer, troubleshoot and resolve customer support issues
  • Represent Wheels in a professional and personable manner
  • Work with Operations Teams to coordinate customer requests
  • Track customer feedback to help improve overall operations

What You’ll Need:

  • Excellent customer service skills
  • Computer literate (Zendesk, Google Suite, text macros, etc.)
  • Excellent written and oral communication skills, ability to multitask, and stay highly organized
  • Enthusiastic, high energy, positive approach to solving problems

What We Offer:

  • Scale with a rapidly growing start-up with opportunities for advancement
  • Company hardware
  • Competitive compensation
  • Employee Stock Option Packages. We want our employees to be true owners!

At Wheels, we strive to build a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company but as individuals. Wheels is an Equal Opportunity Employer.

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