As Customer Service Teammates we are able to support eBay customers and tackle their problems in the quickest, simplest, and easiest way possible. Our goal is to leave each customer feeling excellent about eBay along the way!
Supports eBay buyers on matters regarding site navigation, account setup and inquiries, payments, and other general questions.
Provides engaging and compassionate customer service within a dynamic call center environment
Effectively utilizes written and verbal communication to serve eBay customers
Establishes and maintains customer trust
Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience
Makes independent and insightful decisions keeping customer and company needs in mind
Engages in weekly development sessions with Team Leaders and Coaches
Maintains high performance metrics including quality, adherence, and customer satisfaction
A stellar communicator with the ability to speak effectively to customers from diverse backgrounds
Proficient in computer setup and technical troubleshooting
Customer-centric, allowing you to maintain high level of customer focus in a variety of different and complicated situations
Skilled and insightful to the needs of customers
Comfortable in a dynamic, fast-paced working environment.
2+ years of call center or customer service related experience
Work from Home Requirements:
Must Be Located within 50 miles of San Antonio, TX.
Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children and other adults.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
Starting pay of $16.50/hr with differentials for swing and weekend shifts
Benefits on Day 1 (Medical, Dental, Vision Insurance)
16+ Days of Paid Time Off
eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
Teammates receive quarterly performance bonuses and yearly performance raises
And many more at ebaybenefits.com
What is Next?
Thanks for taking the first step in starting your career with eBay, we look forward to reviewing your application. We have multiple steps in our process. If you are selected to move forward, you will be contacted via email and asked to complete an online skills assessment.