Customer Service Representative

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Remote Customer Service Jobs
  • Deadline:
    October 10, 2020

#remote #customer #service #jobs

Company: BDry Waterproofing and Foundation Repair

BDry of Alabama is seeking a Customer Service Representative to perform customer calling and scheduling. The agent works remotely; however, the position reports into the Birmingham, AL branch.

The ideal candidate will have prior industry experience in waterproofing, foundation repair, or construction.

This position offers a tremendous amount of personal freedom & financial reward working as an important part of our local team.


Responsibilities:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies, other duties as requested
  • Manage online chat feeds from potential customers

Qualifications:

  • Proven problem-solving capabilities
  • Proficient in navigating the internet
  • Must be able to hit daily metrics=-00

Requirements:

  • 1+ Years of Customer Service Experience (Required)
  • Education level of high school equivalent (Required)
  • Must be fluent in English, written and verbal (Required)

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