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Unum is a company of people serving people. As one of the world’s leading employee benefits providers and a Fortune 500 company, Unum’s financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum’s three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
Looking for a company where you can make an impact? As a Customer Service Representative , you will be the first point of contact for our inbound customers calls and a direct representation of our brand. You will have the rewarding job of creating exceptional customer experiences; ensure information is accurate; and operate with empathy and integrity.
This role provides a strong foothold into an organization and company with multiple career paths and the environment to be your best you here.
To learn more about a day in the life of a Customer Service Representative at Unum, watch this video!
What we offer?
Starting salary $15.86 per hour
Opportunity to Work Full-Time from Home
Medical, Dental, and Vision benefits available on the first day of employment
Defined Contribution Plan along with 401K matching to help you plan for your retirement
Paid Time Off, holiday and leave programs
Paid Family Leave
Employee assistance programs
Business casual dress code
Employee resource groups with a strong focus on diversity and inclusion
Training and development: We will provide you with in-depth knowledge of our products and a strong base for launching your career with Unum. Our Customer Service Representative multi-level career path means you will be recognize and promoted as you achieve specific milestones. Other career opportunities include:
Monthly development time and ongoing training
Multi-level CSR Career ladder that includes advancement within the role, mentoring, quality auditing, training, process improvement and opportunity for leadership roles within the department
What we expect from you:
Principal Duties and Responsibilities
Requirements for Work From Home workers:
Must be located in the Chattanooga, TN area and be able to commute to the Chattanooga, TN Home Office.
Internet Connection must be reliable, consistent quality with speed of 25 MB download/5MB upload. DSL is not an approved internet connection for this position .
A separate, quiet dedicated work space must be established at remote site for the purpose of performing work duties. This area must be maintained in a safe condition, free from all hazards
Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.