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Company: Aston Carter
Agent will answer complex customer inquiries within an inbound ACD Call Center environment on behalf of both client and Private Label clientele.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Maintain 80% availability to answer inbound ACD (automatic call distributor) telephone calls daily
75+ inbound calls minimum taken each day (could go up to 100 calls per day)
Answer complex customer inquiries concerning all aspects of loan servicing
Task each department with the appropriate research requests or inquiries that cannot be handled by telephone
Present a positive and professional demeanor at all times
Serve in a public relations capacity when dealing with both internal and external customers
Communicate and support total quality initiatives throughout the organization
Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing
Maintain knowledge base of current practices, procedures, and policies fo; r each Private Label client
8-10 days of on site training. Once completed will work from home.
About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.