customer service representative

  • Location:
  • Salary:
    $18 / Per Hour
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Remote Customer Service Jobs
  • Deadline:
    December 8, 2020

#remote #customer #service #jobs

Company: Aston Carter

SUMMARY: Remote work

Agent will answer complex customer inquiries within an inbound ACD Call Center environment on behalf of both client and Private Label clientele.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Maintain 80% availability to answer inbound ACD (automatic call distributor) telephone calls daily

75+ inbound calls minimum taken each day (could go up to 100 calls per day)

Answer complex customer inquiries concerning all aspects of loan servicing

Task each department with the appropriate research requests or inquiries that cannot be handled by telephone

Present a positive and professional demeanor at all times

Serve in a public relations capacity when dealing with both internal and external customers

Communicate and support total quality initiatives throughout the organization

Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing

Maintain knowledge base of current practices, procedures, and policies fo; r each Private Label client

8-10 days of on site training. Once completed will work from home.

About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

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