Customer Service Representative

Are you prepared to go the extra mile to exceed customer expectations? Charles Leonard, Inc. is looking for a detail-oriented person with a vibrant personality to join our select team of Customer Service Reps. In this role, you will carry on our well-deserved reputation for extraordinary customer service to our business customers.

To the qualified candidate, we offer an annual salary of $40,000 – $50,000, dependent on experience.

Key Responsibilities

• Communicate promptly and courteously with customers via phone and email
• Provide knowledgeable answers on availability and shipping information to customers
• Analyze and instruct customers on complementary products they might want
• Enter customer orders into Apprise ERP system
• Share information with Sales team and Reps to capitalize on sales opportunities

Qualifications

• 3-5 years of excellent customer service skills and experience
• Ability to work independently, or as part of a structured team as required
• Highly organized, proactive, accurate, and detail-oriented
• Proficiency in MS Office Suite (Outlook, Excel, Word, PowerPoint)
• Strong follow-up and follow-through skills

Benefits include:

• Medical and Life Insurance
• 401(k)
• Paid Sick and Vacation Time

Full Time, On-Site Work (No Remote)

PI187379371

Charles Leonard Inc.