Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content.  We have grown from 30 to 120 employees over the last year — with the best yet to come!

As a Customer Success Manager, you will directly influence customer onboarding, activation, training, adoption and expansion – with a focus on net dollar retention (NDR) and gross merchandise value (GMV).

What you’ll do:
  • Work with our existing customers (creators, founders, & CEOs) to help them launch and grow their online video subscription businesses
  • Negotiate and close renewals
  • Expand current customer accounts through upsell opportunities of products and services
  • Partner with our Enterprise customers as the first point of contact and trusted advisor to educate them about the Uscreen platform
  • Help Enterprise customers use the platform to its fullest extent
  • Provide customers with marketing best practices and end-user analytics
  • Connect customers with ecosystem partners (i.e. software, agencies, production)
  • Mitigate churn by proactively addressing leading indicators
  • Maintain and update an accurate log of activity in our CRM system
  • Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience

Do you have what it takes?
  • 2+ years of Customer Success or Account Management, preferably in SaaS
  • Excellent communication, presentation, written, negotiation and listening skills
  • Demonstrated interest in the SaaS, online video, and influencer industries
  • Growth mindset and a positive attitude
  • Ability to organize and prioritize time and tasks
  • Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
  • Graduate of a four-year university or equivalent professional experience

You get bonus points if…
  • Demonstrated interest in online video and the creator economy
  • Experience working with Pipedrive, Planhat or similar CRM software
  • Experience working with Google Sheets
  • Experience working with outreach tools such as Outplay and/or Intercom
  • Experience with video or website hosting
  • Overall a kind and fun person 🙂

Are you interested in applying?
  • Click the “Apply for this position” button
  • Fill out the short form
  • We will review the applications and email candidates who qualify to set up a first-round interview

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