#remote #customer #service #jobs
Company: 1871 Member Companies
We are looking for a Customer Support & Relations Manager to join our team. New college graduates and seasoned professionals are both welcome to apply. This is an excellent opportunity to contribute to a small, creative team dedicated to creating innovative applications within the healthcare space.
You will be reporting directly to the company founder and your primary responsibility will be working directly with a growing customer base to provide software demos, training, and ongoing support. You’ll also be working with the company founder to develop new initiatives. This could range from better ways to approach our existing customers to completely new products. You must be comfortable being given a general project description and then just running with it.
Other responsibilities include: maintaining customer support ticketing software, email marketing process management; contribute to product development road map; ability to self-manage and self-motivate; strong desire to deliver the best solutions possible and grow our suite of product offerings; demonstrate attention to detail and pride in your work.
We are an award winning healthcare startup helping families and professional caregivers to better manage the care of their aging loved ones. Founded in 2012, we hit our stride in 2016, growing 10-20% per month. The company is now cash-flow positive and continuing to grow. You get the excitement and impact of being a member of the core team of a startup, while having the stability of a company that has real revenue and customers. Our customers absolutely LOVE our software and are making a meaningful difference in the lives of seniors nationwide.
Random Bonus Qualifications:
Job Types: Full-time, Part-time
Pay: $20.00 – $27.00 per hour