A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

WHY CDL

Compass Digital Labs (CDL) is the innovation company within Compass Group, creating cutting-edge digital retail experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond.

Compass Group is the leading foodservice management and support services company with over $16 billion in revenue in 2020. We are recognized as an industry leader in innovation by Fast Company (2018) and are consistency ranked as a top employer in the US and regionally. Most recently in 2021, Compass was listed by Fortune as one of the World’s Most Admired Companies, and as one of the Best Employers for Women and Best Employers for Diversity for the fourth year in a row by Forbes magazine.

We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user’s actual needs. We design products and services to create experiences that improve the lives of our users. We believe in the power of ‘What If?’ and combining creative people with different talents to make a dent in the world. Solving complex problems is not work, it’s fun and we are all here to dream up the most engaging solutions in the world, with the smartest people we know.

JOB SUMMARY

The Digital Strategy Manager leads efforts to incorporate digital strategies into the Healthcare patient dining & retail dining environments within acute-care hospitals, outpatient clinics, medical office buildings, senior & community living centers, and more. This role drives the strategic planning and execution of digital strategies utilizing Compass digital products and services as well as partner networks, and vendors. The Digital Strategy Manager serves as the account/relationship manager between our technology groups and our clients and consumers to ensure successful technology implementations and launches. This role reports to the VP, Digital Strategy – Healthcare.

RESPONSIBILITIES

  • Lead strategic engagements that provide insightful recommendations to the business and program/strategy development to improve operational efficiencies, control costs, improve customer service, and introduce innovation.
  • Advocate for the business unit using existing technological resources and solutions to improve the operational efficiencies and enhance the daily activities.
  • Support the sales team and provide support on digital and innovation in food services to differentiate and grow new sales.
  • Consistently identify new opportunities to drive digital programs into the business and drive results.
  • Provide account management oversight of all executions and liaison with all operational teams by being responsive and a trusted partner.
  • Provide project updates to senior business leadership on a regular basis
  • Develop innovation pilot strategies and execution on a results driven basis
  • Adopt a liaison role in the case of issues with major accounts.
  • Act as an advocate for the business unit using existing technological resources and solutions to improve the operational efficiencies and enhance the daily activities.
  • Professionally represents Compass Digital Labs, customers and potential customers, in accordance with Company policies and procedures.
  • Understand and create the technology strategies for each respective line of business.
  • Work with local operations, marketing and sales teams to cross-sell and up-sell existing clients and identify new business opportunities.
  • Be proactive in the new business sales and retention engagement process (e.g. RFP responses, presentations, demonstrations).
  • Deftly balance the needs of the technology business, our operator’s needs, the client’s needs and expectations, and ultimately the customers experience.

QUALIFICATIONS

  • 5+ years of Digital or Technology related experience in digital strategy, innovation, digital agency, consulting, services firm, or digital marketing.
  • Direct experience with POS, mobile ecommerce products, kiosks, self-checkout, robotic technologies is a plus; general experience with digital products and technology is a must.
  • Strong analytical skills with an ability to create ideas or hypothesis from data.
  • Experience managing and executing large scale technology and digital transformation strategies in large organizations.
  • Proven communication skills in delivering presentations and managing communication in large organizations.
  • Ability to quickly relate to a company’s business and technology strategy with clients as well as leadership level within Compass divisions.
  • Bachelor’s Degree strongly preferred
  • Ability to influence teams you do not directly manage for successful client focused outcomes.
  • Must be service-oriented with strong organizational skills
  • Must have strong customer relationship and presentation skills, strong project management and problem solving skills required, and excellent verbal and written communication skills
  • Travel (approximately 30%) required as business needs arise

Apply to Compass Group today!

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Corporate are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 931780

Compass Corporate

Danita Blake

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Compass Group

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