At Shopmonkey, we’re looking for an Enterprise Solutions Architect who will be instrumental in deploying our cutting-edge B2B SaaS solutions and ensuring the highest level of technical support for our enterprise customers during post-sales implementation. This role bridges the gap between implementation and ongoing support, playing a critical role in the success and satisfaction of our customers.
What You Will Do:

  • Lead the technical aspects of enterprise implementation, including installation, configuration, and customization of the customer’s environment.
  • Work closely with Project Managers and Customer Success teams to ensure seamless transition from Sales to Implementation, and into post-launch support.
  • Provide expert-level technical support, troubleshooting complex issues that arise during and after the implementation process, ensuring rapid resolution and minimal disruption to customer operations.
  • Develop a detailed and technical understanding of our API, EDS (enterprise data streaming) and other enterprise tooling to drive solutions for our customers.
  • Develop and maintain comprehensive documentation for internal processes and customer guidance, including troubleshooting manuals, FAQs, and implementation guides.
  • Act as a liaison between the customer and our engineering teams, translating customer feedback into actionable insights for product improvement.
  • Conduct technical training sessions for customers, empowering them to effectively use our software to its full potential.
  • Participate in the creation and refinement of automated tools and processes that streamline implementation and support tasks.
  • Maintain up-to-date knowledge of our software products, staying informed on the latest features and updates.
  • Travel multiple times per quarter

We Are Looking For People Who Have:
  • A minimum of 5 years of experience in technical roles related to software implementation, IT support, or systems integration, ideally within a B2B SaaS environment.
  • Proven expertise in troubleshooting and resolving complex software and hardware issues.
  • Strong technical foundation in software development or systems administration, with proficiency in programming/scripting languages relevant to our tech stack.
  • Excellent communication skills, capable of effectively conveying complex technical concepts to non-technical stakeholders.
  • Experience in providing customer-facing technical support and training.
  • Ability to work collaboratively with cross-functional teams, including Sales, Customer Success, and Product and Engineering.
  • A growth mindset, with a constant drive to improve your skills and knowledge.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

In the United States the range is typically a salary of $120,000 to $130,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

Fully Remote Work!
  • $1,000 to set up your home office
  • $20 phone/internet monthly reimbursements
  • Virtual activities and in-person meet-ups
  • Laptop and super rad swag provided
  • Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year. Shopmonkey also hosts an annual company-wide get together we call Rally

Why Shopmonkey? 

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside the United States, and employment status):

Health & Wellness:

  • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
  • Short term and long term disability
  • Employee assistance program
  • Reimbursement for a personal health and wellness membership
  • Generous parental leave
  • 401(k) available upon hire

Time Off:

  • 11 paid holidays
  • Flexible time off – take the time off you need!

Giving Back:

  • Matching donations for approved charitable organizations
  • Group volunteer efforts

Personal & Professional Development:

  • Weekly internal product & company training sessions
  • Monthly events & education activities focused on DEIB, personal and/or professional development
  • Individual career progression plans and leadership/management training

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