(Entry Level WFH) Patient Experience Specialist

.Entry Level- Patient Experience Specialist

Remote

MUST LIVE IN THE MORRISVILLE, NC AREA

A leading healthcare organization is seeking entry level Patient Experience Specialist to hire for their company! We are seeking a representative that will regionally align and serve as an expert to patient care services.

MUST BE ABLE TO WORK ONSITE FOR TRAINING 2 months

Training: Monday-Friday 9am-6pm

Shifts availability: 8a-12am

(To receive an 8hr shift between this time)

Most shift schedules

include one weekend day

(ex: Tues-Sat or Sun-Thurs), some Mon-Fri options.

Flexibility for multiple

shifts is preferred.

This company provides a great work environment that is committed to inclusiveness, employee growth, and community involvement. Many employees have been with the company for 10+ years!

Responsibilities:

Skills & Qualifications

Responsible for fielding about 50-80 inbound calls from customers who own their product (discount prescriptions cards).

CSR’s will be responsible for providing website navigation support, updating customers’ accounts, and providing insight to more affordable medication options specific to each customer’s individual TrialCard. CSRs interact directly with customers primarily inbound but with some outbound via telephone and computer technology.

Responsible for answering all phone calls within the workday to assist customers (i.e., patients, pharmacists, physicians, sales reps, etc.) with activations and troubleshooting.

Provide customer service related to TrialCard programs to pharmacists, physicians, consumers, and sales representatives.

PERKS

$15 Hr. compensation

Remote after 2 months of training

Great entry into healthcare industry

MUST LIVE IN THE MORRISVILLE, NC AREA

MUST:

Medical Terminology

Typing- Be able to type at least 35 WPM

Have at least 6 months to a year of customer service experience/ Patient Interaction

Internet connection – during COVID-19, will be required to train remote and work remote.

Have great verbal and written communication skills

Must have reliable internet connection

Skills:

Customer Service, Data entry, Call center,

Top Skills Details:

Customer Service, Inbound calls, healthcare

Nice to have:

• 2 or more years of customer service OR call center experience

• Knowledge of reimbursement process

• Care coordination, patient access to care, patient contact

Experience Level:

• Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Aston Carter