At Indy, our mission is to empower freelancers to manage their independent business through powerful online marketing, workflow, and payment tools.

We’re looking for an experienced UX Writer with a strong business and data acumen who will help the Product team with writing content across Product and Marketing. As a Freelance UX Writer with Indy, this candidate would be part of the design team and the design process. They would also be a good partner to Marketing.

This is an ongoing freelance position with an approximate workload of 20-30 hours per week.

In this role, you’ll be responsible for things like:

  • Be the go-to person for UI/UX copywriting (all the text in the product interface, including success messages, error messages, banners, etc)
  • Share responsibility with marketing writers to establish and own the documentation of a Content Style Guide, which includes Voice & Tone and usage guidelines
  • Liaise with the marketing team to ensure that all of our releases are being communicated well externally, including release notes, email campaigns, and landing page content
  • Create and maintain source-of-truth documentation for all interface copy
  • Write transactional and product update marketing emails
  • Write templates
  • Write content for product tours and manage messaging to users through Intercom
  • Write for accessibility — working with devs to ensure that images have the proper alt text and that text in the interface can be read by screen readers
  • Write scripts for educational videos

What you’ll bring to the role

  • 2+ years of experience of working as a UX Writer
  • A passion for collaboration and working cross-functionally with people in other departments
  • Proficiency with Figma and Google Workspace
  • Clear mastery of the English language
  • Good sense of design and UX best practices
  • Ability to contribute to narrative flows and give feedback on designs

Bonus points:

  • Experience with Confluence and Jira
  • Experience working in a startup environment
  • Experience in B2C SaaS products
  • Familiarity with customer engagement platforms like Intercom

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