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Provide first-level remote support of customers’ software and minor operating system modification requests. Investigate, research, and resolve moderately complex issues
Respond to requests and document tickets in Service Now following Centene’s policy and procedures
Perform software installations, upgrades, and configure customer-specific software
Review team’s current processes and recommend process improvements
Document installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams
Train users and communicate policies and standards to improve software performance and customer service
Act as a technical resource for Information Technology support coordinators
High school diploma or equivalent. Bachelor’s degree in Computer Science, MIS, or related field preferred.
2+ years of technical support experience required.
Preferred Candidate Experience:
5+ years’ experience in an IT support role
Deep experience with windows operating systems, SCCM, and ServiceNow experience
Motivated and self-starter with ability to work independently with little oversight or management
Strong customer service skills
Driver’s license and reliable transportation
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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