Job description

This is a remote position based out of Chattanooga, TN. You still must live in the area as you may have to go in for meeting or get additional equipment.

Platinum Recruiting is looking for customer service representatives to join our team.

These associates will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • 1-2 years proven experience in supporting client success
  • Must be able to pickup equipment near Chattanooga, TN
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

This is a remote position based out of Chattanooga, TN. You still must live in the area as you may have to go in for meeting or get additional equipment.

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Platinum Recruiting

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