FinPay, LLC, one of Philly’s top 10 exciting startups, is a Patient Financial Management company looking for a Patient Engagement Specialist. We are seeking an individual that is self-motivated, enjoys a fast paced environment, and will thrive working in a Start-Up environment with a strong culture. Come join the team that is solving the affordability crisis in healthcare.

Reports to: Team Leads of Patient Engagement and Vice President of Operations

Key Responsibilities

  • Navigate patients through the education of their Health Insurance policy as well as payment arrangements prior to care.
  • Listen attentively to the patient’s needs.
  • Maintain a strong attention to detail and hold personal accountability for Document Signing on all Payment Plans.
  • Provide accurate and thorough file notes within the company portal system.
  • Maintain the confidentiality of patient data in accordance with HIPAA laws and regulations.
  • Provide open feedback and ideas on process improvement.
  • Uphold Company Core Values.
  • Utilize FinPay training knowledge to routinely ensure quality assurance standards.
  • Must be able to work independently and as part of a team.


  • Bachelor’s Degree or relevant experience preferred.
  • Must have Customer Service experience.
  • Health Insurance background is preferred.
  • Experience processing transactions.
  • Knowledge of Microsoft and/or Google systems.
  • Ability to adapt to change.
  • Ability to build strong working relationships with both Clients and Patients.
  • Hold effective communication skills via both phone and email.
  • Must be available on evenings and weekends to provide a flexible work schedule

Location: Remote, King of Prussia PA Area

Compensation: $40,000-$45,000

Status: Full Time, Salaried

Benefits Include: Paid Time Off, 401(k), Medical, Dental and Vision Coverage plus a Flexible Spending Account


Finpay LLC

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