Remote Customer Service Representative – 16/hr

Description:

• Answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism.

• The MER handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently.

• Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures.

• MER’s use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, provide instructions, explain programs, and suggest/promote alternative products or services.

• Being able to provide program information to our Medicare population using patience and motivation, while providing high-quality customer service is a requirement.

Qualifications:

• Excellent customer service
• Strongly prefer call center experience
• Coachability and empathetic
• Basic computer skills and data entry

$16/hr

M-F 8am – 8pm EST

REMOTE

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Aston Carter