Remote Customer Service, Tech Support, & Sales Reps

  • Location:
    Anywhere Anywhere Anywhere Anywhere
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    Remote Customer Service Jobs
  • Deadline:
    September 21, 2019

Remote Customer Service, Tech Support, & Sales Reps

#Remote #Customer #Service #Tech #Support #Sales #Reps

Company: Let’s Rethink This 1

Service Fortune 500 companies and provide quality customer service, regarding various available products and services.
Responsibilities
• Answer inbound calls
• Provide contact completion and/or alternate solutions for the caller
• Handle customer calls despite the degree of difficulty, in a courteous and
business-like fashion
• Provide excellent quality customer service to resolve matter to customer
satisfaction, within client guidelines
• Adhere and meet client program metric performance goals
• Maintain concentration and focus in order to meet performance goals
Skills & Abilities
• Good knowledge of business English, spelling and punctuation
• Must be able to communicate clearly and effectively
• Ability to define problems, collect data, establish facts and draw valid
conclusions, based on limited information.
• Demonstrate the ability to handle pressure when attempting to meet
performance goals.
• Must be able to provide quality customer service and able to work with
difficult or emotional customers, on occasion, while still maintaining a strict
level of professionalism.
• Ability to remain alert and ready to accept calls, even during periods of low
call volume.
• Ability to project and convey a positive, concerned and professional image
to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct data search efficiently and effectively while
working within specific time constraints
• Ability to maintain a well-organized work area

• Manage time effectively
• Concentrate and focus for extended period of time
• Remain alert at all times
• Adhere to work schedule and punctuality requirements

 

Position Qualifications:

Education
High School Diploma or GED
Experience
At least six months of customer service experience
Prefer call center experience, but not required
Prefer work at home experience, but not required

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