Job Description

Company Summary:
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit

Division Summary:
The ImmunoDiagnostics Division (IDD) develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and monitoring of allergy, asthma, autoimmune, and other diseases diagnosed with serological assays. With 1,500 employees worldwide, IDD is the global leader in in vitro allergy testing and also the European leader in autoimmunity diagnostics. The allergy and autoimmunity product lines operate on a common instrument platform, Phadia Laboratory Systems, which supports both productivity and cost efficiencies in clinical laboratories around the world. The leading products of the ImmunoDiagnostics Division include ImmunoCAP for allergy and asthma tests, and EliA for autoimmunity tests.

Job Title: Technical Sales Specialist
Reports To: Regional Sales Managers, Laboratory
Position Location: This position is a remote, field-based role covering the Northeast US states. Ideal candidate should reside in the NYC/NJ metro area.
Day/Shift (if applicable): Day

Position Summary:
The Technical Sales Specialist provides both pre-sales and post-sales technical support for the development and implementation of customer applications utilizing Thermo Scientific’s Phadia Laboratory Systems and Products. The Technical Application Specialist will solve problems independently and within established policies and procedures. Their primary objective is “to do what it takes” to ensure satisfaction from our laboratory partners in the clinical laboratories. In addition, the Technical Sales Specialist will be responsible for driving assay utilization within the existing customer space.

Key Responsibilities:

  • Provide timely system implementation, training to customers.
  • Present Add Assay business strategies to the customer and follow up with customer plans.
  • Provide pre- and post-sales support for Allergy, Autoimmune and serological products and applications as driven by aligned marketing initiatives.
  • Manage customer base and grow the business in, but not limited to, their designated areas.
  • Implement detailed customer installation requirements
  • Perform Method Verifications and assist the customer with go live.
  • Facilitate training rotations within the lab to ensure cross training for all operators on all shifts
  • Coordinate implementation plans with customers for new instruments and assays.
  • Perform workflow analysis
  • Assist in facilitating the proper customer support for technical issues
  • Perform demonstrations of products and applications.
  • Provide support to the Sales process to help close orders.
  • Provide technical presentations on Thermo Scientific products/applications.
  • Provide in depth competitive comparisons to support the sales process where needed and utilize the Applications Laboratory located in Freiburg, Germany, for confirmation testing.
  • Maintain the highest degree of knowledge on our Phadia Laboratory Systems and products through training and self-education.
  • Maintain a similar level of knowledge on our competitors’ product portfolio and positioning.
  • Attend trade show events/conferences as required.
  • Act as mentor to the sales colleagues offering guidance on hardware, applications, demonstration strategies and interfacing with customers
  • Provide regular feedback to product team on market issues through contacts with Product Management and Product Marketing.
  • Provide follow-up support in disseminating technical information on specific applications to service personnel, company sales representatives, and customer’s employees

Minimum Requirements/Qualifications:

  • BS in Clinical Laboratory Science, Chemistry, Biology, Environmental Science or relevant field.
  • 2+ years direct experience in a clinical lab environment.
  • Ability to learn and demonstrate Phadia analyzers and related software.
  • Proficiency in Microsoft Office products such as Word, Excel and PowerPoint.
  • Strong written and verbal communication skills.
  • Availability to travel approximately 95% within territory
  • Communication skills: must demonstrate technical knowledge and have the ability to present in a clear and concise manner to others

Job Category


Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific

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