Printer Repair Depot, is currently looking for a Virtual Assistant. If your true calling is to make other people’s day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses and ultimately to do our part to make the world a better place. If this mission is important and resonates with you, come grow with us!

Responsibilities

  • Adhere to call-handling expectations, accurately completing over 200+ calls per day, limiting personal bias while answering calls professionally
  • Create exceptional caller experiences that delight and WOW by seeking opportunities to make meaningful connections with customers and callers
  • Maintain accuracy, mindfulness, and a strong attention to detail in written communication
  • Precisely and consistently follow call-handling instructions on every call
  • Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen
  • Adhere to role metrics and call handling expectations in support of dept
  • Ability to adapt and evolve in our rapidly growing bilingual services division
  • You diligently follow instructions yet are comfortable going off-script when the situation calls for it
  • Training requires being present, on time, and fully engaged during the training period in your first 12 days
  • Technology infrastructure is also key to your success
  • Ensure all equipment has arrived and is connected and ready for use on your first day
  • Notify appropriate contacts if there are issues with equipment or setup

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Respond to emails and phone calls

Schedule meetings

Book travel and accommodations

Manage a contact list

Prepare customer spreadsheets and keep online records

Organize managers’ calendars

Perform market research

Create presentations, as assigned

Address employees administrative queries

Provide customer service as first point of contact


Printer Repair Depot

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