WA Residents Only – Remote Video Game Customer Service

Are you looking for a career opportunity to get your foot in the door with one of the world’s leading video game companies? Then this opportunity might be the right company for you! We are actively partnering with one of the world’s leading video game entertainment companies in the world for long term customer service representatives! These roles are available as remote opportunities to all residents of Washington! If you are interested in hearing more about this job, please feel free to contact me directly at or call me at .

Working with Aston Carter – you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Seattle’s professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!

Customer Service Representative

Start Date: Monday, April 6th 2023

Pay Range: $18/hr

Contract Length: 11 month contract (chance for extension)

Worksite Location: Remote

Schedule:

Open availability required Mon-Sun 6am-7pm. You will work either 8-10 hours per day, 32-40 hours per week within this range.

Schedules will be provided every Friday for 2 weeks in advance.

Training:

First 4 weeks, must be available 7am-3:30pm (Remote as well)

Job Description:

A Consumer Service Representative you will be assisting consumers with a variety of calls:

Providing online connection support for gaming systems.

Troubleshoot hardware issues and set up product repairs as needed.

Troubleshooting connection problems including walking consumers’ through network security settings and router settings.

Answering consumer questions regarding the online features of their game systems.

Documenting and forward consumer comments.

Answering consumer calls from children and adults.

Resolving account issues (login issues, fraudulent charges, account bans, etc.)

Collect consumer information for incident tracking.

Inform consumers about products and services.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Aston Carter