Work From Home – Customer Care Agent

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Remote Customer Service Jobs
  • Deadline:
    December 8, 2020

#remote #customer #service #jobs

Company: TRC Staffing

CUSTOMER SUPPORT REPRESENTATIVES | HOURLY PAY + MONTHLY BONUSES

About the Opportunity:
Hardworking, motivated customer service representatives needed for our location in Mason, Ohio. Agents will interact with customers to provide information in response to inquiries about payments for services and products. Prior experience is not required. Our client is looking for motivated individuals who have a great personality and like to work hard. How much money you make per month is directly related to how hard you work!

Perks:
Monday – Friday schedules – no weekends!

Monthly Bonuses based on what YOUR performance — average bonus $1,500 per month

Casual work environment – think: sneakers and jeans

In depth training (both classroom and on the floor)

Core Responsibilities:
Making outbound calls regarding payments on customer accounts

Obtain information from customers by phone regarding orders for installation of services, turning services on or off, and account information changes

Answer billing inquiries and process payments

De-escalate and resolve customer concerns

Update and document customer information and interactions in the database

Requirements:
Ability to work in a fast paced, call center environment.

Must possess an outgoing personality and have the ability to build rapport quickly to resolve customer questions and/or needs.

Exceptional communication skills, professional phone etiquette and efficient computer skills required!

Must have experience with Microsoft Office, data entry and navigating multiple screens.

Must be able to type 30 wpm

Education and Experience:
Qualified candidate must have a High School Diploma or GED

Prior Customer Service experience (retail, restaurant, hospitality, etc.)

Experience with utilities and/or telecommunications a plus

Contact [email protected] for immediate considertion

For immediate consideration please reference “Mason OH – Customer Support” in the subject line!

Although the emergence and progression of COVID-19 has changed our personal and professional routines, TRC is actively recruiting, interviewing, and placing candidates for all manner of positions. For information on applying, or your current application status, please contact your branch location via email, phone, or the TRC candidate portal.

TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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