KYC-Chain: Sales Assistant & Customer Support

#remote #customer #support #job
Date posted: April 20, 2021

KYC-Chain: Sales Assistant & Customer Support

Description

We are seeking a B2B Sales Assistant and Customer Support Rep to join our team as soon as possible. The time will be split 60% on Sales Assistant responsibilities and 40% on Customer Support responsibilities.

The Sales Assistant & Customer Support role reports to the Director of Sales and Business Development.

B2B Sales Assistant Responsibilities 60-70% of time

General

  • Generate B2B leads and build relationships by nurturing warm prospects and finding new potential sales opportunities
  • Create multichannel outbound sequences and manage personalized campaigns for different target segments to generate sales qualified leads
  • Manage and maintain a pipeline of interested prospects and engage account executives for next steps
  • Identify best practices to refine the company’s lead generation playbook

Daily and Monthly Responsibilities

  • Utilize CRM, cold email, and outbound strategies to generate new sales opportunities
  • Identify prospect’s needs and suggest appropriate products/services
  • Build long-term trusting relationships with prospects to qualify leads as sales opportunities
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between (prospective) customers and sales executives
  • Report to sales team/management with weekly, monthly, and quarterly results

B2B Customer Support Responsibilities 30-40% of time

  • Interface with customers once the sale has been closed and set correct expectations related to service delivery 
  • Ensure timely response to customers related to their inquiries
  • Prepare training materials, documentation and Standard Operating Procedure to meet customer needs 
  • Collaborate and build strong relationships with internal technical team to build cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
  • Contribute to product testing before delivery to client
  • Be committed to improving customer service experience with client satisfaction a top priority

 

This position will also be called upon to manage special projects. As a result, you must demonstrate good project management skills including: analyzing requirements, planning, organizing, execution of plan, tracking progress, and communicating status to the appropriate audience.

Nice to Have

Proficiency with HubSpot CRM software

Experience working with HelpScout or similar software for customer support tickets, Confluence and GitHub

Prior experience as a sales / business development assistant for B2B

Prior experience in customer support for B2B 

Experience in B2B/KYC/AML space is plus

Must Have

Fluent in English

We are currently considering candidates from Asia and Europe in order to be able to overlap with our teams.

👇🏻 Click the link below to apply 👇🏻

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