Remote Job: Sales Support Engineer (remote) Job

Acuity Brands

  • USA


  • Permanent

  • Full-time

We Light the Way

Who are we?

Distech Controls, an innovation leader in energy management solutions, provides unique building management technologies and services that optimize energy efficiency and comfort in buildings, while reducing operating costs. We Connect people with intelligent building solutions through our passion for innovation, quality, customer satisfaction, and sustainability. The company serves multiple market segments through its worldwide business divisions, service offices and a superior network of Authorized Integrators. Distech Controls, Inc. is a subsidiary of Acuity Brands Lighting, Inc. For more information visit www.distech-controls.com

What will be your role?

Our team of Sales Support Engineers are tasked with expanding relationships within our existing customer base by directing and supporting collaborative sales efforts. As a Sales Support Engineer, the effective maintenance of supporting systems and tools used by Regional Sales Managers, or other sales personnel, will be required as well as actively collaborating with these team members. This unique position will also allow for the aggregation of “voice of the customer” feedback through the direct interactions with our Authorized System Integrators and Distributors and will require the proper interface with Product Management and R&D teams to channel the feedback which will result in product feature-set additions or enhancements within the product offering.

Reporting to the VP of Sales Support, you will be responsible for impacting sales quota for the Sales Representatives through New Product Introduction initiatives, Field Device Sales opportunities as well as New Customer Onboarding activities.

What will you do?

Supports the success of the sales organization, including Regional Sales Managers or other sales personnel:

  • Supports the successful adoption of Newly Introduced Products by developing sales, marketing and communication plans working with channel Partners, Sales Management, Regional Sales Managers and Business Development Managers, to drive program results.
  • Works with the Regional Sales Management team to create and deliver New Customer Onboarding activities and follow-ups in order to maximize first year sales revenues by fostering quicker adoption and deployment of all product lines.
  • Management and Maintenance of all sales effectiveness systems and toolsets used within the department. Maintain accurate tracking of leads and opportunities utilizing the CRM.
  • Prioritizes coverage of top Partners and builds a solicitation plan for a focused target list to create a pipeline of near and long-term opportunities involving recently introduced products.
  • Utilize Authorized System Integrators and Distributors and coordinates with key influencers to “own” the entire pre-sales process that includes (but is not limited to): product selection assistance, estimating support, network architecture development and review, specification conformance reviews, estimating tools/system updates, competing product equivalency selection.
  • Works with Channel Partners to maximize Field Device Sales opportunities when performing presales

activities, new product introductions and new customer Onboarding.

  • In collaboration with the Marketing team, creates and delivers impactful collateral and presentations

to clearly demonstrate the value proposition of newly introduced products to our channel Partners.

  • Provides coaching and professional development to sales teams in order to enhance their product

knowledge and sales skills in the assigned product lines.

  • Establishes productive, professional relationships with key personnel in assigned customer

accounts.

  • Coordinates the customer involvement of other company personnel when needed, including support

resources, team members, and management.

  • Proactively assess, clarify, and validate customer needs for assigned product lines on an ongoing

basis. Identify product enhancement opportunities and forward to Product Management.

  • Develops and maintains a growing list of exceptional SI Partner installations (End User Customers)

using the Company’s technology. Creates Case Studies to formally document Customer success

stories.

Accountabilities and Performance Measures

  • Supports initiatives that ensure product profitability.
  • Achieves product growth targets in the assigned geography or account base.
  • Maintains high customer satisfaction ratings that meet company standards.
  • Completes required training and development objectives within the assigned time frame.

Who are we looking for?

  • University or College degree or equivalent experience.
  • Minimum 5 years of experience in Customer Service and/or Technical Support Services.
  • Knowledge in HVAC and Building Automation Systems (BAS) required.
  • Knowledge of LonWorks and / or BACnet communication protocols helpful
  • Knowledge of control system estimating, design, programming and engineering, specifically LON,

Niagara Framework and BACnet

  • Development of web based BAS graphical user interfaces
  • Knowledge in IT technologies – HTML, OPC, SNMP, SOAP, and/or network management is an

asset.

  • Knowledge in pricing, estimating and/or quoting BAS systems is also an asset.
  • A record of achievement in Customer Service and/or Technical Support Services domain.
  • Exceptional written, oral communication and presentation skills.
  • Ability to multi-task and handle various priorities.
  • Must hold a valid driver’s license.

Job Requirements and Working Conditions

  • This position requires travel. The employee must hold a valid passport.

Organizational Alignment

  • Reports to the VP Sales Support
  • Responds to the customer support requirements of the sales organization, including, Regional Sales

Managers, Partners’ implementation and service personnel, and other sales and management

resources as needed.

  • Works closely with Regional Sales Managers to ensure customer satisfaction and

problem resolution.

Why work for Distech Controls?

  • Modern work environment designed for our employees
  • Indoor and outdoor bistro areas, lounges, coffee stations and gym
  • Playground including foosball and ping-pong tables
  • Situated near Quartier Dix 30
  • Accessible transit service
  • Continuous professional development program
  • Competitive salary and extensive benefits, including annual performance bonus, group insurances

and retirement program

  • 5 floating days and 3 weeks of vacation from year one
  • Reward programs

Distech Controls Inc. and EldoLED B.V. are owned by Acuity Brands Lighting, Inc. which is located in the United States. These companies share a global recruiting system which will hold the data you provide to it within, and subject your data to the laws of, the United States of America.

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