Strategy and Operations Manager

#remote #business #management #job

Job Title: Strategy and Operations Manager


User Interviews


04/04/2021 01:39:45

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Business

User Interviews is looking for a highly motivated individual to join our Operations team. If you love digging into data, identifying customer pain points, experimenting, and solving problems from both 30,000 feet as well as deep in the details, this is the role for you.

As our business expands rapidly, we are investing in enhancing our ability to leverage vast amounts of data to drive everything we do: ensure balance in the marketplace, identify ways to continually make the experience better for researchers and participants, understand customer behavior, develop and launch growth experiments, and more. The Strategy & Operations Manager is responsible for leading these efforts, balancing attention to detail with a bias towards action. 

What You’ll Do

  • Develop and execute strategies to grow and activate our participant base, as well as increase engagement to drive study participation and reduce churn
  • Develop analytical frameworks to support the company in business decision-making
  • Identify operational weaknesses and help improve or innovate processes
  • Create and continuously refine experimental plans for defined customer segments
  • Present models, findings, insights and recommendations to senior management to drive business decisions
  • Collaborate with marketing, product, and other functions to drive critical initiatives
  • This role demands excellent stakeholder and project management skills, as well as the ability to both plan and execute projects and experiments of varying time horizons and scope with minimal guidance

Basic Qualifications

  • Bachelor’s degree required
  • At least 1 year of experience
  • Data-first problem solver with excellent Excel / data analysis skills

Preferred Qualifications

  • 2+ years of strategy / consulting / business intelligence or related experience
  • Some high-growth operations, tech, or startup experience is strongly preferred
  • Experience manipulating and analyzing complex datasets using SQL, Python and/or R
  • Experience designing, executing, and scaling growth initiatives and experiments
  • Outstanding communication and organization skills
  • Self-motivated individual that works well independently
  • Strong, demonstrated leadership capabilities


  • Competitive salary
  • 100% premium-covered healthcare + dental + vision coverage for you
  • Annual learning stipend
  • Office setup budget
  • Access to a 401(k) with monthly company contributions to it
  • PTO, holidays, and floating holidays
  • Unlimited wellness days with a culture around personal growth inside and outside of work
  • Flexible, paid parental leave
  • Flexibility in when / where / how you work

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

Please mention that you come from Remotive when applying for this job.

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