The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute.

  • The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

What you’ll do
  • Extends to that of an Associate Renewal Manager
  • Additional customer relationship developing responsibilities
  • Ability to identify opportunity and customer-level risk and coordinate the mitigation
  • Provide renewals coverage on larger, more strategic customers

What you’ll bring
  • Experienced in driving renewals with predictability and delivering to targeted gross retention rates
  • Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)

How GitLab will support you
  • Benefits to support your health, finances, and well-being
  • All remote, asynchronous work environment
  • Unlimited PTO (paid time off)
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and development budget
  • Parental leave
  • Home office support

Hiring process
  • Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters. Next, qualified candidates will be invited to interview with 2 – 4 team members. Next, qualified candidates will have a final interview with an executive. Additional details about our process can be found on our hiring page.
  • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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